New MS Dynamics field not syncing to Marketo

Jacqueline_Davi
Level 2

New MS Dynamics field not syncing to Marketo

I created a field in the contact entity in Dynamics yesterday around 1pm est. It has yet to come over into the field sync details in marketo for me to select.

Do I have to sync the schema from Dynamics first? What might be blocking it from coming over into Marketo? I created the same field on the lead entity the day before and it came into Marketo without issue.

Dan Stevens. I am told you are a dynamics expert and may be able to assist. I have dynamics 365 - version is up to date.

Thanks

jacqueline

cc: Jason Hamilton

5 REPLIES 5
Dan_Stevens_
Level 10 - Champion Alumni

Re: New MS Dynamics field not syncing to Marketo

Hi Jacqueline - try disabling the sync and then refreshing the schema. That should then force the new field into Marketo.

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Jacqueline_Davi
Level 2

Re: New MS Dynamics field not syncing to Marketo

Hi Dan - I did this and unfortunately the field did not come over.

Any other suggestions?

Thanks

jacqueline

Veronica_Holme4
Level 10 - Champion Alumni

Re: New MS Dynamics field not syncing to Marketo

Hi - have you enabled the new field in Marketo? When you want to see a new field in Marketo that is coming from Dynamics you do need to go into the Dynamics sync and tell Marketo to sync to that new field. Ensure you have followed the instructions in the "Select fields to Sync". Step 3 of 3: Connect Microsoft Dynamics with Marketo (Online) - Marketo Docs - Product Documentation

Jacqueline_Davi
Level 2

Re: New MS Dynamics field not syncing to Marketo

I can't even see the field in marketo to enable the sync. The field is not coming over thru the api onto the field sync details.

This is the underlying issue. I have done a schema sync as Dan suggested above but still didn't work.

Francis_Vanderb
Level 1

Re: New MS Dynamics field not syncing to Marketo

Hi, I'm having that same issue. The field is still not available after the Dynamics Schema refresh.
Did you find what to do?

 

Thanks!