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My Cases in Community

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Level 6 - Champion

My Cases in Community

Hello,

I need to create a case, but it keeps timing out. Any other way to log a case?

Thank You!

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Re: My Cases in Community

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Re: My Cases in Community

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Level 6 - Champion

Re: My Cases in Community

I wasn't sure if that was still a valid way of logging a case, so wanted to check. Thanks, Devraj!

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Re: My Cases in Community

There are several areas in Marketo that link to this email address to "Contact Support", so that's how I know it's still valid.

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Level 10 - Champion Alumni

Re: My Cases in Community

Email is our team's primary channel for submitting new support tickets.  The only time we really access the Support portal is when we need to reference and existing/prior case; or need to attach a file to the case.  Email also allows you to embed screenshots in your replies back to the team.  Overall, it's just way more convenient.