Munchkin tracking code doesn't log any lead activities

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Anonymous
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Munchkin tracking code doesn't log any lead activities

Hello,

I've added Asynchronous jQuery tracking code on my master page. Should it track visitpage and clickLink automatically?
or I need to do something else? Now I don't see any logged event on Activity tab for leeads except events wnen lead was created.


Thank you
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9 REPLIES 9
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Anonymous
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Re: Munchkin tracking code doesn't log any lead activities

Yep, once you've added the Munchkin code, as long as it is working properly, you should see in a lead's activity log when they visit that webpage. Quickest way to test is to go to Analytics > Web Page Activity > Report (and click the green refresh button at the bottom).

What version of jQuery are you using? There is a Munchkin compatibility issue with jQuery 1.9, to which the solution is to enable the beta version.
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Anonymous
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Re: Munchkin tracking code doesn't log any lead activities

Another way to check if it's working using a Chrome browser as an example:
  • Open up your page with the code
  • Right-click and select, "Inspect Element"
  • Click "Network" and look at "Scripts"
  • You will be able to see all of your scripts that are loading and can identify if/when/long it takes for your Munchkin script to load.
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Anonymous
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Re: Munchkin tracking code doesn't log any lead activities

Good tip Joanna. I'll just add that you need to have the Network > Scripts window open before loading your page, as it only starts listening once the window is open. Simply refreshing the webpage after opening the Scripts window works nicely.
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Anonymous
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Re: Munchkin tracking code doesn't log any lead activities

Thank you for the reply!

we are using jQuery v1.7.2
And I checked Network and saw only
0EM50000000RFtn.jpg

Should it be something else from munchkin.js to track visitWebPage?

I checked Lead Activity again and didn't find any activities. Also I looked at Analytics > Web Page Activity > Report. It's also empty



Thanks, Lena
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Anonymous
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Re: Munchkin tracking code doesn't log any lead activities

Lena: can you post a link to the page with the Munchkin code on? Perhaps there's an error in the code we can identify.
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Anonymous
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Re: Munchkin tracking code doesn't log any lead activities

Hello, sorry for the delay. we didn't have it in external access.
you can look at https://geofluent.com/

Thanks, Lena
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Anonymous
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Re: Munchkin tracking code doesn't log any lead activities

Hi, I know this thread is old, but I am having trouble getting my Munchkin code to track activity on a new domain we launched. I think everything is set up the same as it was on the original site, so not sure what the issue is. Here is the site: http://onescm.com 

thanks!
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Anonymous
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Re: Munchkin tracking code doesn't log any lead activities

Lena: Sorry, I missed your reply. I cannot see any obvious errors with the Munchkin code on your homepage though so I'm guessing your issue has been resolved?

Kim: Your website uses jQuery 1.9.1 so you should implement the Munchkin beta to enable tracking. To do this, simply have your web developer replace //munchkin.marketo.net/munchkin.js with //munchkin.marketo.net/munchkin-beta.js

Let us know if this fixes your issue!
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Anonymous
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Re: Munchkin tracking code doesn't log any lead activities

Hi Adam,

Implementing Munchkin beta fixed the issue. I think our other site must be using the older version of jQuery so that's why it worked on that site but not on the newer site. Thank you so much!