Members missing in an email program

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Members missing in an email program

Why a person that received and clicked in an email (it is registered in his activity log) doesn´t appear in the Members tab of the program? It is an operational email. 

Thanks.

3 REPLIES 3
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Re: Members missing in an email program

I don't think that's an automated process. You need to create a Smart Campaign to make people members on Email Click (and exclude the unsubscribe link, if any). Of course, the first question may be whether you need them to be members for an operational email. 

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Re: Members missing in an email program

Thanks, Jep. The smart campaigns are created exactly the same as other programs where the figures match perfectly. This is why I need to know where they don´t for that email. 

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Re: Members missing in an email program

Hard to answer that without seeing the setup. I would open a support ticket.