Member of SFDC campaign filter not working

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Level 6 - Champion Alumni

Member of SFDC campaign filter not working

I'm working on some campaigns that we do basically on a weekly basis. This is one of the few where we add the recipients to a Salesforce campaign first and then use that to sync back to Marketo and send out the email. I was setting up my smart list the same as normal where my filter is "Member of SFDC Campaign" and then I pick the correct campaign name. First, I noticed it was weird because I had inactive campaigns showing in that list for some reason. I've never had that happen before. Then when I picked my campaign, it doesn't show any contacts/leads in the list. I've double checked Salesforce and it has all of the members already listed and ready. They were also all added yesterday so it should not be a matter of watiting for the databases to sync. Any ideas on why they aren't showing up?
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7 REPLIES 7
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Marketo Employee

Re: Member of SFDC campaign filter not working

Hey Amber,

Were any changes made to your Sync User's profile permissions?  If so, this could have resulted in the campaign member object becoming invisible to the sync user an not being pulled into your Marekto instance.
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Level 6 - Champion Alumni

Re: Member of SFDC campaign filter not working

Nope, no changes were made to our sync user. And I verified that they have full rights to the campaign and campaign member areas of Salesforce. 
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Marketo Employee

Re: Member of SFDC campaign filter not working

You should probably log a support ticket in that case so that we can take a closer look at this.  Please include the name of the SFDC Campaign and a rough timestamp of when you added the members to this campaign.
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Anonymous
Not applicable

Re: Member of SFDC campaign filter not working

Was there ever a resolution of this? We are experiencing a similiar issue.

Thanks!
-gary
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Level 4

Re: Member of SFDC campaign filter not working

I'm having the same issue. Has there been a solution?
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Level 2

Re: Member of SFDC campaign filter not working

Same issue here.
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Anonymous
Not applicable

Re: Member of SFDC campaign filter not working

Any resolution? We have the same issue.