Marketo to Microsoft Dynamics - Error on Sync

Jean-Pascal_Mer
Level 3

Marketo to Microsoft Dynamics - Error on Sync

Hi guys,

Does anyone know what this error means?

-142927238242 Principal team (Id=a3e9f7d2-00d5-e211-b921-00155d082234, type=9) is missing prvReadLead privilege (Id=a8ecac53-09e8-4a13-b598-8d8c87bc3d33)

The Marketo CRM User has complete rights, so I'm not sure why it would give an error when trying to push a lead to CRM.

He also has Read-Write access.

Thanks,

JP
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5 REPLIES 5
Jean-Pascal_Mer
Level 3

Re: Marketo to Microsoft Dynamics - Error on Sync

Forget this! Found out why it was not working, the problem is not the Marketo user but the Lead Owner user that didn't have necessary rights!
Anonymous
Not applicable

Re: Marketo to Microsoft Dynamics - Error on Sync

Were did you find these errors. I can't seem to get any data on sync.

Kenny_Elkington
Marketo Employee

Re: Marketo to Microsoft Dynamics - Error on Sync

It should be in the Marketo Error Log in CRM.  It should be under settings, wherever that is in you particular edition.

Anonymous
Not applicable

Re: Marketo to Microsoft Dynamics - Error on Sync

Thanx Kenny, I found those. Any idea if there is any error messaging in Marketo regarding errors? it seems sync happens very rocky (sometimes a newly create contact syncs, sometimes it doesn't).

Danny Burlage

Kenny_Elkington
Marketo Employee

Re: Marketo to Microsoft Dynamics - Error on Sync

Certain classes of errors will appear in your Marketo notifications, but I don't really know if there's a list of which will appear where.