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Marketo sync if both lead and contact exist in SFDC

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Anonymous
Not applicable

Marketo sync if both lead and contact exist in SFDC

Hi all,

We have a scenario where we are looking to clean up a lot of duplicate leads. over time certain leads and contacts have not been merged on the same email address for a variety of reasons.

If an existing lead comes into marketo via a form or an imported list and we capture new information, maybe they update their phone number. Does both the existing lead and contact get updated?

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Gerard_Donnell4
Level 10

Re: Marketo sync if both lead and contact exist in SFDC

Hi Tim Ball​,

Unfortunately not. Marketo will update the active record only.  Dan Stevens​ wrote some excellent posts on this.

If duplicate leads are an issue, be aware of how Marketo determines which lead is active

Thanks,

Gerard

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Gerard_Donnell4
Level 10

Re: Marketo sync if both lead and contact exist in SFDC

Hi Tim Ball​,

Unfortunately not. Marketo will update the active record only.  Dan Stevens​ wrote some excellent posts on this.

If duplicate leads are an issue, be aware of how Marketo determines which lead is active

Thanks,

Gerard

View solution in original post

Anonymous
Not applicable

Re: Marketo sync if both lead and contact exist in SFDC

Thanks Gerard
The link is very helpful