Marketo sales insight on SFDC doesn't show upcoming email campaigns

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Level 1

Marketo sales insight on SFDC doesn't show upcoming email campaigns

Hi Community,

 

I upgraded last week the Marketo sales insight as requested by Marketo.

for some reason I don't see lead's or contact's upcoming emails such as scheduled nurturing emails.

Any idea ? Did I miss something ?

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3 REPLIES 3
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Champion Moderator

Re: Marketo sales insight on SFDC doesn't show upcoming email campaigns

You need to configure it in the package settings in SFDC. https://docs.marketo.com/display/public/DOCS/Marketo+Sales+Insight+Configuration+Tab+in+Salesforce

 

FYI it only shows all upcoming emails and events, not just those that are relevant to the contact, so it may or may not be relevant

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Level 1

Re: Marketo sales insight on SFDC doesn't show upcoming email campaigns

Thank you Amy.

I configure it from the first place, but still it shows only upcoming events and not upcoming email campaigns 😞

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Champion Moderator

Re: Marketo sales insight on SFDC doesn't show upcoming email campaigns

I would open a support ticket