After 6 or more years using Marketo, I can say Marketo is starting to dissapoint. Every release is slimmer than the previous, or out of focus.
Why I am saying this?
I can go on and on ... but Marketo, its time to wake up!
and to rub a little more salt in that wound even small enhancement are becoming paid add-on's, the enhancements for events in the last release are actual a paid add-on from what support has been telling me.
Yeah this one really shocked me. When SSL is now free, how can they charge us for it. We provide all our customers SSL for free, in a fully automated way.
Don't get me started...an SSL can be purchased for a hundred bucks (for a fancy one) but they wanted to charge us $2,300 as a DISCOUNT from $2,500! When I questioned our rep on this the response was "Well, we need to make it worth while for our sales reps to go through all the work of creating the contract". Really?? Virtually every modern SaaS app I've used has this included by default - sounds like they created the problem for themselves. We finally got them to drop the price to $900 because we needed to get our pages secured, but that was still hard for our IT team to swallow knowing how much that is being marked up.
The same thing happened with me. It was even worse. We have 40 BUs and needed 40 secure domains. And they charged us thousands of dollars for this.
It's possible, you have to pay extra for that and the funny part is that you can only secure 2 email link domains in one license which cost around $2K? I mean seriously!!
not to mention that the automatic increase in cost on an annual basis with no actual improvements to the product are a near-constant slap in the face.
even if you try and remove some feature that you added on a la carte, they'll tell you that it breaks your package and you'll end up spending even MORE for LESS. brutal.
I'm curious,,, does anyone feel the quality of tech support deteriorated last few months or so as well? I've been using Marketo and these days they don't respond to me with viable solutions or resolutions within a few days...