Marketo is deleting leads without permission

Anonymous
Not applicable

Marketo is deleting leads without permission

I've searched all over my instance and I don't have any smart campaigns being told to delete. I can't figure this out. Has anyone had this issue? I keep having to add the same contacts (from my company) into the Marketo database after they make me aware that they never received an email. Beyond frustrating.

5 REPLIES 5
Devraj_Grewal
Level 10 - Champion Alumni

Re: Marketo is deleting leads without permission

Rob,

Double check the Campaign Inspector and search the term "delete". Make sure you have this filtered for all campaign types (including batch and trigger).

Steven_Vanderb3
Marketo Employee

Re: Marketo is deleting leads without permission

You'll also want to make sure you don't have other users deleting records or any type of API integration that might be deleting them.

Josh_Hill13
Level 10 - Champion Alumni

Re: Marketo is deleting leads without permission

Check the logs too if you can find some of the records in SFDC.

Marketo doesn't do this on its own.

Erika_S
Level 2

Re: Marketo is deleting leads without permission

Do you know if anyone is accidentally deleting users from a list instead of removing them from a list? Like others said, Marketo doesn't do this on its own.

SanfordWhiteman
Level 10 - Community Moderator

Re: Marketo is deleting leads without permission

(the OP doesn't have an active account anymore)