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Marketo emails appearing in Sent items

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Anonymous
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Marketo emails appearing in Sent items

Hi everyone

Marketo is integrated with our Microsoft Dynamics system. In CRM we are able to select a lead and send a Marketo email. Is it possible for this email to appear in our sent items in Outlook? It seems like a basic requirement, given that we are fully integrated, but I'm not sure how to do it.

Many thanks

Emma

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Level 10 - Champion Alumni

Re: Marketo emails appearing in Sent items

I believe this is only possible if you use the Outlook Plugin tool, not send from the CRM.

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Level 10 - Champion Alumni

Re: Marketo emails appearing in Sent items

I believe this is only possible if you use the Outlook Plugin tool, not send from the CRM.

View solution in original post

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Marketo Employee

Re: Marketo emails appearing in Sent items

Hi Emma,


When you send emails using the Sales Insight tool inside of your CRM it's actually being done via a call back to the Marketo instance which sends the email from the Marketo servers.  That's why you wont find the message inside of your outbox.  As Josh said, if you send the email through the MSI plugin for Outlook, the email is sent from your email server and the copy of the message will be in your personal inbox.