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Marketo considers email addresses with non-ASCII characters as invalid

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Level 10 - Champion Alumni

Marketo considers email addresses with non-ASCII characters as invalid

We're running into some issues - primarily in our European regions - where the email address is being marked as invalid by Marketo.  For example:

email.png

Many of you are in some of those countries that use non-ASCII characters.  How do you deal with this in Marketo?

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Re: Marketo considers email addresses with non-ASCII characters as invalid

Hi Dan,

My first assumption would be that these are in fact user error and should be translated to ASCII characters. I say this only because RFC 6530, which allows for non-ASCII email addresses, isn't that widely adopted; in fact, as far as I know postfix is the only current mail server that can support these types of addresses. I wouldn't be surprised if Marketo is sticking with RFC 5322 until some larger servers support the new standard—for example, Google is building out support for RFC 6530-6533 but hasn't allowed users to sign up for email addresses with non-ASCII characters/domains yet.

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Re: Marketo considers email addresses with non-ASCII characters as invalid

Hi Dan,

My first assumption would be that these are in fact user error and should be translated to ASCII characters. I say this only because RFC 6530, which allows for non-ASCII email addresses, isn't that widely adopted; in fact, as far as I know postfix is the only current mail server that can support these types of addresses. I wouldn't be surprised if Marketo is sticking with RFC 5322 until some larger servers support the new standard—for example, Google is building out support for RFC 6530-6533 but hasn't allowed users to sign up for email addresses with non-ASCII characters/domains yet.

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Re: Marketo considers email addresses with non-ASCII characters as invalid

So do you just clear out the special character and it will work?

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Re: Marketo considers email addresses with non-ASCII characters as invalid

Nah, it's either the person just being used to typing their name that way (or more commonly a list broker who's running improper filters and inadvertently converting emails to use special characters as well.) Given that they don't usually pop up that often with non-list methods, it's usually just a matter of keeping a smart list and doing the correct conversions: é to e, ß to ss, ü to ue, etc.

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Level 5

Re: Marketo considers email addresses with non-ASCII characters as invalid

hello Courtney

I am running into this issue all the time and i am not sure how to fix it. We get a lot of special characters when doing list uploads and it seems we are not handling those correctly.

What is your advice? is there a method that works all the time?

Thanks

Axel