Marketo Tracking Links on Emails causing error message

Anonymous
Not applicable

Marketo Tracking Links on Emails causing error message

Hello experts!

I have a conundrum here and I'm hoping someone else has experienced this issue, but I haven't found anything in the discussions yet.

We deliver our eguides and other content via marketo email.  We sent out an initial big email to encourage a download of our latest piece of content, but we got a few responses that after "downloading" the piece of content via form fill out, the link to the piece of content that gets sent via marketo email refuses to connect / load.

According to my colleague, a really small percentage get this same error. "This site can't be reached
go.networkforgood.org (our tracking link that redirects to the actual piece) refused to connect".

Does anyone know if this is the marketo tracking code messing up something? I want to rule out Marketo as the problem but it sounds like its a combination of the tracking code and maybe the person's firewall?

Let me know if anyone else has experienced this!

4 REPLIES 4
SanfordWhiteman
Level 10 - Community Moderator

Re: Marketo Tracking Links on Emails causing error message

Please post a full example of the tracking link so I can analyze it.

This might be in the zone I blogged about here: http://blog.teknkl.com/big-brands-bad-code/

Robb_Barrett
Level 10

Re: Marketo Tracking Links on Emails causing error message

More likely than not they have an IT policy that prohibits re-directs.  I've seen that before. In that case you'll need to turn off tracking and send them the "raw" link. You might want to segment those who have this issue.

Courtney_Grimes
Level 10

Re: Marketo Tracking Links on Emails causing error message

Hiiiiiiiiiiiii Jillian!

If you want to drop me an email, I can look at this. Thanks.

Josh_Hill13
Level 10 - Champion Alumni

Re: Marketo Tracking Links on Emails causing error message

You may want to discuss with Support.