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Marketo Tabs in SFDC are not working

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Anonymous
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Marketo Tabs in SFDC are not working

When trying to access the Marketo Tab in Salesforce users are receiving an error message:

marketo error.PNG

When trying to access the Marketo Lead Management Tab in Salesforce, users are receiving a different error message:

Marketo Lead Error.PNG

When trying to access the About Marketo Tab, users receive a blank page.

I have looked through all integration points, user permissions, and visualforce page security and I have yet to find anything! HELP!

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Re: Marketo Tabs in SFDC are not working

Just had this error on the Marketo Sales Insight tab in Salesforce and was able to resolve it! 🙂 

 

What you should try is deleting the scheduled Apex job named "Best Bets Unhide". Even though the job may not be actually running, it was scheduled at some time in the past. Salesforce won't try to execute on an Apex job with the same name.

 

In Salesforce, Go to Setup > Jobs > Scheduled Jobs

Create a new view with Job Name = Best Bets Unhide to easily find the job

Click on Del to Delete the job

Refresh your browser and try clicking on the Marketo tab again!

 

 

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4 REPLIES 4
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Level 10 - Champion Alumni

Re: Marketo Tabs in SFDC are not working

Hi Emily,

If you've walked through the setup steps on docs.marketo.com and all appears to be well, and you think the Marketo User permissions and other security items seem to be correct, then contact Support. It could be a temp hiccup or a bug. At the very least, they may be able to spot an error on the backend.

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Anonymous
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Re: Marketo Tabs in SFDC are not working

I have the same message when I select the Marketo Lead Management tab

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Level 4

Re: Marketo Tabs in SFDC are not working

Hey Emily,

Did you ever get resolution to this? I'm experiencing the same thing. Thanks,

Colby

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Re: Marketo Tabs in SFDC are not working

Just had this error on the Marketo Sales Insight tab in Salesforce and was able to resolve it! 🙂 

 

What you should try is deleting the scheduled Apex job named "Best Bets Unhide". Even though the job may not be actually running, it was scheduled at some time in the past. Salesforce won't try to execute on an Apex job with the same name.

 

In Salesforce, Go to Setup > Jobs > Scheduled Jobs

Create a new view with Job Name = Best Bets Unhide to easily find the job

Click on Del to Delete the job

Refresh your browser and try clicking on the Marketo tab again!

 

 

View solution in original post