SOLVED

Marketo - GoToWebinar Sync Issues

Go to solution
Highlighted
Level 3

Re: Marketo - GoToWebinar Sync Issues

I just racked my brain for an hour trying to figure out why 3 registrants with Registration Error refused to be sync over to GTW even after I checked the Launchpoint integration and tried to manually set their program status to Registered. GTW doesn't like weird symbols in fields. One guy had an extra ' in his last name, the other two had | in the job title. Check for those if your webinar registrants in Marketo refuse to sync over to GTW.

Highlighted
Level 4 - Champion Alumni

Re: Marketo - GoToWebinar Sync Issues

Thanks, Venus! We ran into the same issue (a | symbol in the company name) on a separate GTW-MKTO sync error instance, as well! I searched through the Community and found that you can uncheck 'enable additional fields (company name, job title)' within the Launchpoint GTW integration. This way, symbols won't hold up the GTW-MKTO sync.

Screen Shot 2018-03-16 at 11.29.42 AM.png

Highlighted
Level 3

Re: Marketo - GoToWebinar Sync Issues

Hey Loren, thanks so much for the tip! We did have the box checked. Who knew?!