Marketo Event app created duplicate

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Anonymous
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Marketo Event app created duplicate

Hi, I just tested the Marketo Event app to potentially use at our next trade show. I added a new lead through the app to see how it syncs back to Marketo and it looks like it's adding the already existing lead as a duplicate.
Has anyone got an idea on how to avoid this?

Also is there a way to add more fields our Sales team has to fill in if they add a new lead through the app?
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Level 10 - Champion Alumni

Re: Marketo Event app created duplicate

Anissa,

Marketo shouldn't add dupes. Are you sure the email address is correct? It was probably not the same.

As for adding fields, I don't think you can. Check the ipad docs.
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Anonymous
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Re: Marketo Event app created duplicate

I added my colleague's email address and he is definitely in our database, so not sure what went wrong.
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Level 7 - Champion

Re: Marketo Event app created duplicate

I had the same thing happen - I know this was years ago but did anyone solve for this?