Marketo Emails Sent from SFDC Attributing Activity to API User

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Anonymous
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Marketo Emails Sent from SFDC Attributing Activity to API User

When our sales reps send Marketo emails through Salesforce, the task activity is being attributed to our API user, not the individual sales rep. The sales reps are all logging in to Salesforce with their own unique log-in info. Has anyone else experienced this problem, or know how to fix it? It complicates our rep activity reporting. 

Thanks,
Megan
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4 REPLIES 4
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Anonymous
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Re: Marketo Emails Sent from SFDC Attributing Activity to API User

Are you sending with MSI? I'd recommend reaching to support to figure out what is happening.
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Anonymous
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Re: Marketo Emails Sent from SFDC Attributing Activity to API User

Yes we are - thanks I'll submit a ticket
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Anonymous
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Re: Marketo Emails Sent from SFDC Attributing Activity to API User

We're having issues getting the task to log at all.  Interested in hearing your results here!
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Anonymous
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Re: Marketo Emails Sent from SFDC Attributing Activity to API User

Tiffany I think that might be something different - did you check to make sure you have the sync turned on? https://community.marketo.com/MarketoArticle?id=kA050000000KywECAS