Marketo Check-In App Not Syncing

Anonymous
Not applicable

Marketo Check-In App Not Syncing

Is anyone else having issues with the check-in app not syncing appropriately? We are getting a 'user is not authorized' message when trying to sync the check-ins to the instance.

3 REPLIES 3
Level 5 - Champion

Re: Marketo Check-In App Not Syncing

Hi Anna,

Is the User that is logged in to the app assigned to a role that is Authorized to access the mobile app in the Roles section of the Admin console?

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Anonymous
Not applicable

Re: Marketo Check-In App Not Syncing

Hi Brooke! Thanks for reaching out. Yes, the user does have appropriate access for the mobile app. It started working randomly without doing anything but this is the second time in a month this same thing has happened. In the last instance we could never get the app to sync and had to end up manually marking people as attended.

Level 5 - Champion

Re: Marketo Check-In App Not Syncing

That's odd... the device had internet access while you were trying to sync?