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Marketing Suspended but can't seem to find why

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Marketing Suspended but can't seem to find why

Hey guys,

We have some campaigns (like soft bounces or send to sales) that suspends temporarily some leads.

But I've found a big chunk of leads (2000+) that have Marketing Suspended but I can't find a campaign that ran and changed that. I also don't see this in their Activity Log as a Changed Data Value.

From what I see, that would've happened somewhere in June or July but can't find anything in Audit trail.

Do you guys have any clue how that field could have changed without a trace?

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Marketo Employee

Re: Marketing Suspended but can't seem to find why

After 90 days the Change Data Value for marking the records as Marketing Suspended would have been pruned. If it happened before August you wouldn't see it reflected in activity logs.

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Marketo Employee

Re: Marketing Suspended but can't seem to find why

After 90 days the Change Data Value for marking the records as Marketing Suspended would have been pruned. If it happened before August you wouldn't see it reflected in activity logs.

View solution in original post

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Re: Marketing Suspended but can't seem to find why

Good to know!

Thank you

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Level 10 - Community Moderator

Re: Marketing Suspended but can't seem to find why

... and what Steven said is a good reason to set an Interesting Moment alongside high-importance data value changes, so you have a longer history.