I inherited a Smart Campaign where Marketing Suspended = True is being set for leads.
I have an adjoining campaign that is setting a new Milestone with a status that they were suspended.
However, I know there is a Marketing Suspended Cause field, but at the same time I am unable to add it to the flow of my original Smart Campaign.
I've had a colleague on another instance confirm this inability to change the value of Marketing Suspended Cause?
In addition I would like to know how, if possible, one can update this field!
Are there automated processes that would update this field that are outside 'our' control?
I wonder if the other "cause" fields behave the same...
Thanks in advance!
And how is it updated by the system then?
My understanding is that the Marketo users are the ones who flag & unflag Leads.
Not entirely sure, but I know that I've never been able to use that field.
You can see that it's a system managed field because you can't import into it or use it inside of Marketo. If you try to import a list with that field and a value, you'll see that you can select the field, but you can't update it because it's blocked (system managed).
Found this doc that outlines Marketing Suspended, but no mention of the cause field: Understanding Unsubscribe - Marketo Docs - Product Docs
This field is set by the user for placing leads on a temporary unsubscribe. Leads can only attain this status if they are manually changed, or a change data value flow step is utilized.
And, furthermore, there is no mention of "marketing suspended cause" in the docs AT ALL!
The Cause will be "flow action" or something else.
If you really want to set it yourself, create a new field.
I was looking to do it as a flow step, as in Change Data Value (see image above), however it is not there as an option.
Support is gathering the intended use for that field for me, and I'll share once I get that.
Also, in rereading what you wrote, Josh Hill, none of the leads in my Marketing Suspended list (new or old) have "flow action" as the reason.
Do you have any examples you could share?
no, not really. But that could be a reason theoretically.
I would just make a new field if this is impt to you.