Many of our emails are bouncing due to blacklisting of Marketo's email address

Josh_Hill13
Level 10 - Champion Alumni

Re: Many of our emails are bouncing due to blacklisting of Marketo's email address

250ok seems to have a nice automation for this tracking.

Dan_Stevens_
Level 10 - Champion Alumni

Re: Many of our emails are bouncing due to blacklisting of Marketo's email address

It looks like Marketo is a customer of 250ok. I wonder if this is a white labeled solution that Marketo packages with their deliverability offering.

Customer Success | 250ok

SanfordWhiteman
Level 10 - Community Moderator

Re: Many of our emails are bouncing due to blacklisting of Marketo's email address

It is.

Josh_Hill13
Level 10 - Champion Alumni

Re: Many of our emails are bouncing due to blacklisting of Marketo's email address

it is.

Sarah_Hare
Level 1

Re: Many of our emails are bouncing due to blacklisting of Marketo's email address

Sounds like the same thing I have experienced also with the same error message from Symantec. Asking our top clients to whitelist Marketo ips is not a real solution.

Rodolfo Yiu​  we are in the same boat - frustrating!

Anonymous
Not applicable

Re: Many of our emails are bouncing due to blacklisting of Marketo's email address

We have been seeing great deliverability to our customers until this weekend. We have two dedicated IP addresses and for some reason this happened to us. We have been seeing 97%+ delivered to yesterday's 65%. It's ridiculous. Have you made any progress?

Steven_Vanderb3
Marketo Employee

Re: Many of our emails are bouncing due to blacklisting of Marketo's email address

Hey Franklin, we'll take a look so go ahead and submit a ticket.

Anonymous
Not applicable

Re: Many of our emails are bouncing due to blacklisting of Marketo's email address

Hey Franklin - We had a similar issue when we first transitioned over to Marketo last year. We partnered with the Marketo Deliverability team and they were able to resolve all of our challenges. Tifaine Highly on the deliverability team is amazing. We now have quarterly check-ins just to confirm that there's nothing fishy going on.