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MSI seemingly not syncing to SFDC

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Geoff_Krajeski1
Level 10 - Champion Alumni

MSI seemingly not syncing to SFDC

Marketo is not syncing with any lead or contact in SFDC. Interesting Moments, Web Activity, Score and Email are not displaying.

MSI-not-sync.png

Has anyone experienced this and/or know of a resolution?

Thanks

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Geoff_Krajeski1
Level 10 - Champion Alumni

Re: MSI seemingly not syncing to SFDC

After updating the sync (API) user and then further updating the MSI password, I was able to get it working.

It did require a SFDC full admin to update the MSI configuration FYI.

View solution in original post

7 REPLIES 7
Geoff_Krajeski1
Level 10 - Champion Alumni

Re: MSI seemingly not syncing to SFDC

Discovered this error while fishing in SFDC.

Thoughts?

Web service callout failed: WebService returned a SOAP Fault: 20014 - Authentication failed faultcode=SOAP-ENV:Client faultactor=

Error is in expression '{!doRedirect}' in component <apex:page> in page mkto_si:marketo_lead_detail: (mkto_si)

An unexpected error has occurred. Your solution provider has been notified. (mkto_si)

Grégoire_Miche2
Level 10

Re: MSI seemingly not syncing to SFDC

This is weird.

Can you access the Marketo Sales <insight Config tab in which the MSI connection is established? It lloks like this:pastedImage_0.png

Check the version number (1.4359), make sure the green tickbox appears on the top and reneter the API secretKey and press "save change".

The API secret key is defined in Marketo -> Admin -> sales insight.

Also, sorry for asking the obvious, but are your sure the lead exists in Marketo? You might be looking at a duplicate for instance.

If all this is working and you still do not get info, then this is for support

-Greg

Geoff_Krajeski1
Level 10 - Champion Alumni

Re: MSI seemingly not syncing to SFDC

Grégoire Michel

I have no version number on my Sales Insight inside MKTO Admin.

msi-no-version.png

Geoff_Krajeski1
Level 10 - Champion Alumni

Re: MSI seemingly not syncing to SFDC

I found it Greg.. Updated the secret key.

On with support, but no luck with views yet.

Steven_Vanderb3
Marketo Employee

Re: MSI seemingly not syncing to SFDC

I'll take a look, Geoff

Josh_Hill13
Level 10 - Champion Alumni

Re: MSI seemingly not syncing to SFDC

There is at least 1 other post with a similar fail. Might  need an updated MSI in SFDC...but who knows.

Geoff_Krajeski1
Level 10 - Champion Alumni

Re: MSI seemingly not syncing to SFDC

After updating the sync (API) user and then further updating the MSI password, I was able to get it working.

It did require a SFDC full admin to update the MSI configuration FYI.

View solution in original post