MSI and Broken Image Email Previews

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MSI and Broken Image Email Previews

We have MSI installed in our Salesforce instance so sales people can see interesting moments, web activity, score and emails sent. When a logged in Marketo user clicks the email preview button to see the email that was sent to a lead, it opens and all the images show. However, if another person that is not logged into Marketo clicks the same link, all the images are broken.

Is this normal?

I know the easy answer is to give all the sales agent Marketo logins but that is just not practical. How can we get the images to show for non logged in users?

Unless it's just a strange coincidence and being logged in has nothing to do with it.

Thanks for any help you can provide!

8 REPLIES 8
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Level 5

Re: MSI and Broken Image Email Previews

Sanford Whiteman​ sir, curious to know the reason for this.

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Re: MSI and Broken Image Email Previews

Guess I'll put in a ticket and see where that goes...

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Level 5

Re: MSI and Broken Image Email Previews

Please let me know what the support suggests

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Re: MSI and Broken Image Email Previews

This is something that will happen to pretty much everyone unless someone is logged into Marketo. In the preview, it looks like the images are pulled directly from Design Studio, as opposed to the direct link (i.e. info.abc.com/Image.jpg). If you right click on an image and copy the image address, you'll get a URL with the following prefix: https://app-####.marketo.com/

If you are not logged into Marketo, unfortunately it doesn't seem like you'll be able to see the images. Hopefully, there is a fix to that from support.

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Re: MSI and Broken Image Email Previews

Here is what I got:

Thank you for your patience. As the salespeople are previewing the link from Marketo, by product design, it is expected that they should be a Marketo user. But, as a workaround, a sample email could be sent to the salesperson by a Marketo user using "Send Sample" in the email.

So....it's "supposed" to work that way. Seems a bit crazy to me and I have a follow up question but there you go.

Re: MSI and Broken Image Email Previews

Thanks Duane. One obvious caveat with the Send Sample part is that it must be a Marketo user sending the sample specifically to the rep, which in turn creates an inefficiency in MSI altogether.

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Re: MSI and Broken Image Email Previews

I just don't understand why everything else comes through fine without being logged in but images... email images... those must be blocked by design! It makes no sense to me. I'm sure they have some logical reason, I just don't see it.

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Level 5

Re: MSI and Broken Image Email Previews

It's confusing to me!