MSI: account web activity tab is empty while contacts' is not

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MSI: account web activity tab is empty while contacts' is not

I observed a behavior I could not explain today: an account has a couple of contacts. When looking at MSI in the contact page, they show some web activities. But when looking at the account, the web activity MSI Tab is completely empty.

Truth is, these web activities are quite old. Could it be that the account view filters on dates while the contact's view does not ?

-Greg

5 REPLIES 5
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Re: MSI: account web activity tab is empty while contacts' is not

Hi Grégoire Michel​,

Did you manage to solve this issue?

Thanks,

Gerard

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Re: MSI: account web activity tab is empty while contacts' is not

Hi Gerard,

Yes, but I cannot remember how .

-Greg

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Anonymous
Not applicable

Re: MSI: account web activity tab is empty while contacts' is not

I was told (I think by Marketo support) that the Account view will only show the past 3 days of web activity. Seems like a pretty small window... I'd be interested to know if anyone else had luck with Sydney Mulligan​'s solution of updating MSI.

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Level 7 - Champion Alumni

Re: MSI: account web activity tab is empty while contacts' is not

Hey Greg, I noticed this issue at my old org. I opened a Support ticket, and their only suggestion was to make sure I was using the most up-to-date version of MSI. I put in a ticket with our SFDC team to make that update but it didn't get finished before I left, so I don't know if it fixed the problem.

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Re: MSI: account web activity tab is empty while contacts' is not

Hi Maggie Redmon​,

You can change the length of activity in the dropdown on the right hand side.  I also solved this issue for myself.  I answered in this post Re: Marketo Sales Insight web activity is empty

Thanks,

Gerard