MSI Templates Blank in SF

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Anonymous
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MSI Templates Blank in SF

I came in this morning to find that all of our MSI Email Templates inside of Salesforce are coming up blank.

Currently working with Marketo to try and find any sort of resolution.

Is anyone else having these issues?

7 REPLIES 7
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Level 1

Re: MSI Templates Blank in SF

Thanks Josh.  We noticed the same thing.  I logged a ticket as well. 

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Anonymous
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Re: MSI Templates Blank in SF

Just scheduled a GTM here shortly so hopefully they find an answer.

I'm sorry to say but I'm glad it's not just us.

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Anonymous
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Re: MSI Templates Blank in SF

noticing the same thing on our end

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Anonymous
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Re: MSI Templates Blank in SF

From my call earlier I had been told that this issue is currently flagged as P1.

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Level 7 - Champion

Re: MSI Templates Blank in SF

Have there been any updates to this since Friday?

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Anonymous
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Re: MSI Templates Blank in SF

Hi Jenn,

We had the same issue, but it was resolved over the weekend. So everything is working as normal again for us.

Thanks,
Salla

Anonymous
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Re: MSI Templates Blank in SF

Yes - I did not hear anything back from Marketo around my case but I did just check Salesforce and things appear to be back to normal.