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MKTO new look and feel - the bouncy ball is still bouncing

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Anonymous
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MKTO new look and feel - the bouncy ball is still bouncing

Well, we've got the new look and feel, but the promised "you only have to click the ball once and it will stop bouncing" is not exactly true. 

It stopped bouncing on the home page, but it's also bouncing (and isn't clickable and won't stop) when I preview emails or landing pages. 

How do we make it stop, please. It's distracting. 
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Anonymous
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Re: MKTO new look and feel - the bouncy ball is still bouncing

Hey Kathleen,

There has been an idea discussioin created for this

https://community.marketo.com/MarketoIdeaDetail?id=08750000000JwCKAA0


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Anonymous
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Re: MKTO new look and feel - the bouncy ball is still bouncing

Hey Kathleen,

There has been an idea discussioin created for this

https://community.marketo.com/MarketoIdeaDetail?id=08750000000JwCKAA0


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Level 7

Re: MKTO new look and feel - the bouncy ball is still bouncing

Mine stopped bouncing after I clicked on it.
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Anonymous
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Re: MKTO new look and feel - the bouncy ball is still bouncing

Hey Kim,

Try it on one of your lead record pages. Driving me mad!
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Anonymous
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Re: MKTO new look and feel - the bouncy ball is still bouncing

I don't like the way the forum engine has declared this to be solved when I clicked Barry's answer as the best... it is NOT solved!


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Anonymous
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Re: MKTO new look and feel - the bouncy ball is still bouncing

Hi Everyone,

The ball is not supposed to continue to bounce, so we are looking into the reason why.  We will get it fixed!

Thanks,
Cheryl
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Anonymous
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Re: MKTO new look and feel - the bouncy ball is still bouncing

HI Kathleen,

We are not able to recreate the ball issue you describe when previewing an email or landing page.  Can you please call Marketo support and walk them through the steps to recreate?  Much appreciated!

Thanks,
Cheryl
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Anonymous
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Re: MKTO new look and feel - the bouncy ball is still bouncing

I am delighted to say that it's no longer bouncing this morning ... whatever you did, you have my grateful thanks. 
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Level 2

Re: MKTO new look and feel - the bouncy ball is still bouncing

Clicking the ball doesn't work when viewing a lead.
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Anonymous
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Re: MKTO new look and feel - the bouncy ball is still bouncing

I have to agree that combining a logo (which is usually a decorative element or 'return to home page') and a  drop-down menu is certainly new and different.