List import not working

Anonymous
Not applicable

Re: List import not working

Reach out to support. On my case, there was something strange going on in my database. There were strange symbols that I couldn’t see in Excel, but after calling support they told me to use either Notepad++ or regular notepad. I used regular notepad and manually deleted the special symbols, and tried to import it again and it worked

Matt_Rushing1
Level 1

Re: List import not working

We had this issues as well, and through a lot of trial and error, figured out that certain characters were not allowed in any of the columns. Specifically, "&" was tripping up our import.

Ryan_Allen
Level 1

Re: List import not working

Having this issue currently, strangely in my companies instance as well as in the training instance when I was taking the Concepts I course this week. Waiting to hear back from support.

Nick_Donaldson
Level 1

Re: List import not working

This is by no means a permanent solution, but the list import worked for me when I used a different browser.

Here are the troubleshooting steps Marketo support provided me:

1. Check if the file does not have any empty fields. Please update them with the value "NULL."

2. Try clearing the cache and cookie of your browser.

3. Try using a different browser.

Ryan_Allen
Level 1

Re: List import not working

Thanks Nikhin and Nick, tried a different browser and it worked (even with characters!) Fisdled with some chrome extensions and everything works fine now! 

Best,

Ryan