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Leads in Wait queue

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Leads in Wait queue

Hi,

Can we check the leads details who are currently in wait queue?

Can we forcefully move them out from wait queue?

Thanks

Harish Gupta
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Re: Leads in Wait queue

Hi Harish,

No you cannot force a lead to move the following step. You can only remove it from the whole flow. Furthermore, if you change the wait step duration, the new duration will only apply to leads that will enter the wait step in the future, not the lead that are already in the wait step.

-Greg

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6 REPLIES 6
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Re: Leads in Wait queue

Hi Harish,

On the smarty campaign summary screen, you will find the number of leads in wait step, and if you click that number, you will get the list of actual leads.

BUT, if you have more than one wait step in your SC, you cannot know which lead is in which wait step. and you cannot know when they have been added to the wait queue and when they will be get out.

Vote here:

Greg

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Re: Leads in Wait queue

Hi Greg,

Thanks for the quick reply.

On the Smart campaign summary screen, Marketo only shows the number but the number is not hyperlink with lead details page. Please suggest, If I am missing anything?

Thanks

Harish Gupta
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Re: Leads in Wait queue

Yes, you are correct, my bad

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Re: Leads in Wait queue

Grégoire Michel

Also, can we remove the lead from wait queue forcefully?

Thanks

Harish Gupta
Highlighted

Re: Leads in Wait queue

Hi Harish,

No you cannot force a lead to move the following step. You can only remove it from the whole flow. Furthermore, if you change the wait step duration, the new duration will only apply to leads that will enter the wait step in the future, not the lead that are already in the wait step.

-Greg

View solution in original post

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Re: Leads in Wait queue

Thanks Grégoire Michel

Harish Gupta