Lead is created, but trigger dosnt fire

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Lead is created, but trigger dosnt fire

Im trying to trigger a mail when lead is created.

In my smart campaign i have the "Lead is Created" trigger, but when the user is created via. REST API, it dosnt fire.. what can i have done wrong? Data on the lead looks correct to me.

Smart campaign:

Skærmbillede 2015-09-10 kl. 11.48.57.png

The lead that is created:

Skærmbillede 2015-09-10 kl. 11.49.06.png

6 REPLIES 6
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Anonymous
Not applicable

Re: Lead is created, but trigger dosnt fire

One thing to check is to see if the lead is unsubscribe. Even though the lead is being created as a new lead, it's possible that the same email address was used at one point in time and was marked as unsubscribed via Durable Unsubscribe.

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Marketo Employee

Re: Lead is created, but trigger dosnt fire

I would first confirm that the campaign has been activated, and then check to see if the lead is present in View Campaign Members.  If it is, then your issue is on the Flow side, and not a problem with the trigger.

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Level 10 - Champion Alumni

Re: Lead is created, but trigger dosnt fire

Yes to everyone.

I'd also ask you to explain further what else this is doing and if there are any other constraints on the trigger. You could also specifically say "Lead Is Created from API".

Also, be patient, sometimes this one doesn't fire immediately if the queue is backed up.

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Anonymous
Not applicable

Re: Lead is created, but trigger dosnt fire

Not sure you're exact steps but I would maybe add a 1 minute wait step in the flow before the mail.

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Anonymous
Not applicable

Re: Lead is created, but trigger dosnt fire

Ok, Marketo support found a bug in the system, that caused this issue.. its fixed now 🙂

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Re: Lead is created, but trigger dosnt fire

We are currently experiencing this same issue. Do you have a reference number or something related to the bug that we can forward to support?

thanks,

Nick