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Lead in Marketo Program synced to SFDC Campaign not synced to SFDC

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Anonymous
Not applicable

Lead in Marketo Program synced to SFDC Campaign not synced to SFDC

A lead became a member of a Marketo program that is synced to an SFDC campaign but could not be synced to SFDC due to missing last name. The last name got filled in later - and the lead made it into SFDC - but she didn't make it into the SFDC campaign. Is this expected behavior? I would expect Marketo to catch up on the Marketo program-SFDC campaign sync once the lead became syncable but have not had this to contend with before.

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Grégoire_Miche2
Level 10

Re: Lead in Marketo Program synced to SFDC Campaign not synced to SFDC

Hi Denise,

Yes that is expected since the fact that you added a last name updated the lead, but not the program member status. The only thing you can do is run 2 "change member status" flow step: one to set it to "not in program" and the second to set it back to the actual member status.

-Greg

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Grégoire_Miche2
Level 10

Re: Lead in Marketo Program synced to SFDC Campaign not synced to SFDC

Hi Denise,

Yes that is expected since the fact that you added a last name updated the lead, but not the program member status. The only thing you can do is run 2 "change member status" flow step: one to set it to "not in program" and the second to set it back to the actual member status.

-Greg

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Anonymous
Not applicable

Re: Lead in Marketo Program synced to SFDC Campaign not synced to SFDC

Thank you, Greg!

Grégoire_Miche2
Level 10

Re: Lead in Marketo Program synced to SFDC Campaign not synced to SFDC

You are welcome.

-Greg

Grégoire_Miche2
Level 10

Re: Lead in Marketo Program synced to SFDC Campaign not synced to SFDC

Also, BtW, you can create a smart list with the following filters:

  • member of program -> your program
  • not member of SFDC campaign -> the synced campaign

This will give you the complete list of leads that are in the same case.

-Greg