Lead Performance Report Error

Highlighted
Level 3

Lead Performance Report Error

Hi all,

I'm trying to run lead performance report to see how many people have have an install base split by country. I have created a smart list of the people I'm looking at, put it into the smart list of the report and grouped the leads by country. However, it is coming up with an error.

Marketo-Analytics_Report-error.PNG

'Country' is not a custom field and I have used it on other reports and it works fine. Has anyone else seen this error before?

5 REPLIES 5
Highlighted
Level 5

Re: Lead Performance Report Error

Hi Olivia,

Can you post a screenshot of your 'Smart List' and 'Setup' tabs?

-Tom

Tom Kerlin
Highlighted
Level 3

Re: Lead Performance Report Error

Marketo-Analytics_Report-error_setup-tab.PNG

Marketo-Analytics_Report-error_smartlist-tab.PNG

The smartlist that I am referencing does run, so there are no errors there.

Highlighted
Level 5

Re: Lead Performance Report Error

Can you post a screenshot of the 'smart list' that you're referencing as well?

Tom Kerlin
Highlighted
Level 3

Re: Lead Performance Report Error

Marketo-Analytics_Report-error_smartlist.PNG

The smart list is returning leads without issue. I have used lead performance reports in this way many times but never come across this issue before.

*I actually just exported the smart list and created a pivot table, it was quicker than trying to figure out what the issue is with the report. However, I would like to know what caused the error.

Highlighted
Level 3

Re: Lead Performance Report Error

UPDATE: It looks like this error was a glitch in the system. I contacted Marketo support but they couldn't work it out, however, I left it for a couple of days and it seemed to have fixed itself.