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Issue with the "Not Had Interesting Moment Filter"

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Issue with the "Not Had Interesting Moment Filter"

I am trying to limit the number of times an IM can fire to twice per day. Currently, this is how I have the "Not Had Interesting Moment" filter set up:

Screen Shot 2019-01-02 at 4.41.51 PM.png

However, I'm still seeing more than two of these fire for a single person in a day. Is there any issue with this logic? As far as using the min number of times and date of activity constraints?

Thanks!

Chris

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Re: Issue with the "Not Had Interesting Moment Filter"

UPDATE: Inactivity filters cannot be used with "Min. Number of Times" constraint. Marketo doesn't understand how to have NOT done something a minimum number of times. Can either set up custom score model, or reference a separate smart list to achieve goal here.

Confused why this is an option in the drop down on this filter.

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1 REPLY 1

Re: Issue with the "Not Had Interesting Moment Filter"

UPDATE: Inactivity filters cannot be used with "Min. Number of Times" constraint. Marketo doesn't understand how to have NOT done something a minimum number of times. Can either set up custom score model, or reference a separate smart list to achieve goal here.

Confused why this is an option in the drop down on this filter.

View solution in original post