Issue with images in email - image not displaying

Highlighted
Anonymous
Not applicable

Issue with images in email - image not displaying

Just wondering if anyone else is having image display issues - I know there is an issue with design studio and having non secure URL but Im not able to work around this very well - my issues:

1. In Design studio images wont previous, doesnt matter whether they were uploaded recently or existing

2. Email wont display in email or in the editor UNLESS I save and re-approve and then re-open, even then it's hit and miss. I am pasting the URL rather than select from Design Studion - URL is http.go... etc not https

3. Doesnt make any difference if I paste the image source direct into the code

4. Even when I can get it to display, I am getting rendering issues, especially in Outlook (surprise, surprise)

Has there been some update or something that has cause this? Only seems to have become an issue in the last week or so.

Cheers!

4 REPLIES 4
Highlighted
Level 10 - Community Moderator

Re: Issue with images in email - image not displaying

4. Even when I can get it to display, I am getting rendering issues, especially in Outlook (surprise, surprise)

This is the place to start troubleshooting, because if you're not familiar with how to debug HTTP requests using your browser's F12 Dev Tools, there are going to be too many confounding factors for you to test within the designer UI.

When you inspect the HTML source of a received Outlook email in your inbox, how do the image sources compare to those you entered into the UI?

Level 3

Re: Issue with images in email - image not displaying

Hi Vivre

We had the same issue - for us the issue was that Marketo was adding an S to the http:// address of images stored in Marketo (we don't have SSL enabled on our instance). If you add your image link as an external URL it works, but it was something that Marketo needed to fix from their end. It was a nightmare for email creation.

I hope that helps!

Highlighted
Anonymous
Not applicable

Re: Issue with images in email - image not displaying

Yes, we have that too, but that's a separate issue to the display issues - all the things! Thanks for your reply! Hopefully a fix is rolled out soon

Highlighted
Anonymous
Not applicable

Re: Issue with images in email - image not displaying

Haven't quite got to the bottom of it yet, but the editor is injecting <p> tags around the images which is causing all the extra spacing.  If i remove them in the editor and save and reopen the editor they are back again.  i havent tried removing in source code, but we are able to work around the display issue by changing the <p> tag to <p style="margin:0; padding:0;">.