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Issue with Search in the community

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Level 6 - Champion Alumni

Issue with Search in the community

Every time I try and type calendar in the search box, i get a red bar across the bottom of my screen that says 'The content you requested is not available due to an error..."  I have tried it in different instances of Marketo, with different accounts, and the same thing happens. 

Is anyone else having this problem?

Thanks

Jason

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Anonymous
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Re: Issue with Search in the community

Hi Jason

Oh!

It seems the keyword cal is cause some internal bug.

When I tried a keyword with double quotation "calendar", it works fine.

View solution in original post

9 REPLIES 9
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Level 10 - Champion Alumni

Re: Issue with Search in the community

Yes, there appears to be something weird with that. Just to clarify, this is in the Community...you just tried different Community accounts.

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Level 7

Re: Issue with Search in the community

I'm seeing that same red bar when trying that. What exactly are you looking for? -Kim

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Level 6 - Champion Alumni

Re: Issue with Search in the community

Hi Josh and Kim,

Josh- yes I have tried with different community accounts.

Kim-  I am trying to find more information on the calendar, and I generally find the community has more thorough information.

I want to know more about adding custom entries for marketing programs that are not marketo programs.  From what I can tell anything you want to add (via Program focus) must be nested under a program that is already on the calendar.

So I decided I would add a generic operational program whose sole purpose is to be the parent of these custom entries, the problem is although I can see these items when I am in the program view in Marketing Activities, I cannot see them when I go to the Marketing Calendar.

Any thoughts?

Thanks,

Jason

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Anonymous
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Re: Issue with Search in the community

We did the same thing - created kinda "fake" programs just to be able to use the calendar more thoroughly (not everything in Marketing is connected to Marketo!)

When you go to your full Marketing Calendar, make sure the entry type for these "custom entries" are included in the entry type filter (the purple boxes on the righthand sidebar).

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Anonymous
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Re: Issue with Search in the community

Jason HamiltonJason Hamilton​ Jason, can you try it again and provide a screen shot so I can see what is going on.

Also, I noticed you have several accounts. Can you add the word 'Primary' next to your job title for your main account. This will help us quickly contact you if we need to.

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Level 6 - Champion Alumni

Re: Issue with Search in the community

Hi Scott, attached below is the screen shot. I will add Primary, as a consultant it would be great if we did not require a separate login for every client's instance.

Screenshot-community error.png

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Anonymous
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Re: Issue with Search in the community

Can you let me know if the problem sill persists tomorrow.

Yes, we know the multiple email accounts is an issue for our users. We are working on some potential solutions, but no delivery date at this time.

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Anonymous
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Re: Issue with Search in the community

Hi Jason

Oh!

It seems the keyword cal is cause some internal bug.

When I tried a keyword with double quotation "calendar", it works fine.

View solution in original post

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Level 6 - Champion Alumni

Re: Issue with Search in the community

Takehiro, Thank you !!! for a solution while this issue is being sorted out.