Issue with Excluding Previous Smart Campaigns

Eric_Marcelino
Level 1

Issue with Excluding Previous Smart Campaigns

Hello Marketo Community,

My team members and I have been experiencing issues this week specifically when creating a new smart campaign and attempting to exclude an old campaign from the same program or other programs. This has never happened before. Have any of you experienced this issue as well? What should we do?

Thanks,

Eric 
Marketing Campaign & Demand Generation Manager

Tags (1)
4 REPLIES 4
Dory_Viscoglio
Level 10

Re: Issue with Excluding Previous Smart Campaigns

Hey Eric, can you put a screenshot of the filters that you're using to try to exclude? Maybe there's an issue there? Otherwise, maybe open a support ticket and they can review. 
Eric_Marcelino
Level 1

Re: Issue with Excluding Previous Smart Campaigns

Hi Dory,

Thank you for the quick reply. Here is a perfect example: See how i am trying to search for the smart campaigns under the program i am working on - None of the other previous campaigns which have been sent appear. 
0EM50000000SyE3.jpg
Dory_Viscoglio
Level 10

Re: Issue with Excluding Previous Smart Campaigns

Hmm, that's definitely a little strange. If you aren't able to get it by searching maybe for 0302_P1-target or 0306_P2-target, I'd reach out to support.
Eric_Marcelino
Level 1

Re: Issue with Excluding Previous Smart Campaigns

Will do. 

Thanks Dory.