Is this possible marketo forms can be submitted twice/thrice in the fraction of seconds?

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Is this possible marketo forms can be submitted twice/thrice in the fraction of seconds?

Recently we started receiving duplicate leads in marketo. Every details is same but we have 2-3 leads with same email address and other details. How we can prevent this happening?

4 REPLIES 4
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Level 10 - Community Moderator

Re: Is this possible marketo forms can be submitted twice/thrice in the fraction of seconds?

How depends on why.

If you have malfunctioning custom JS on a webpage, that can cause multiple submissions in a row.

If someone is maliciously attacking your forms endpoint (not actually viewing the webpage but automatically posting forms) that's another matter that can be combated by adding reCAPTCHA.

What are the other characteristics of the leads? Do you believe them all to be false leads?

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Re: Is this possible marketo forms can be submitted twice/thrice in the fraction of seconds?

We have added some custom javascript code to generate unique id leads coming from a particular source. I can't call them false leads but they are just replica of that lead.

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Level 10 - Community Moderator

Re: Is this possible marketo forms can be submitted twice/thrice in the fraction of seconds?

Well, I'd assume your JS has a bug. You have to hunt that down.

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Re: Is this possible marketo forms can be submitted twice/thrice in the fraction of seconds?

Thanks Sanford. I am working with my developer to resolve the issue.