Hi Jay -
Do you know if the RCE 'Sent' totals will pull in all emails that were sent, regardless of the pre-defined communication limits for any given instance?
I know the Marketo activity history for an individual's record will show 'email sent + not delivered/communication limits hit', but wondering if this is accounted for on the RCE level or not.
Over the years, I've run into some funky explanations pertaining to metrics
We've got something similar in our instance. It involved creating a new custom score field called 'Email Count'. A listener campaign was set up whereby if an email is delivered, add +1 to the count. Then, wait 7 days until 11pm, and minus 1 from the count. That way, at any given time you have a clear idea of the number of emails sent to that person in the last 7 days.