Is Marketo down for anyone else?

Caitlin_McCorm3
Level 3

Is Marketo down for anyone else?

I can log in, but an error pops up when I click over to Marketing Activities. I submitted a support request 5 hours ago. Anyone else getting this today?

Tags (1)
8 REPLIES 8
Devraj_Grewal
Level 10

Re: Is Marketo down for anyone else?

Caitlin,

Could you provide a screenshot of the error? Is it described as a system error?

Caitlin_McCorm3
Level 3

Re: Is Marketo down for anyone else?

Here it is:

Screen Shot 2017-04-17 at 9.08.17 AM.png

Dan_Stevens_
Level 10 - Champion Alumni

Re: Is Marketo down for anyone else?

This usually occurs if you have a browser window open with a logged in instance - that's been sitting too long and you try to do something where Marketo no longer sees you as an authenticated user.  Or you may have more than one browser window open, both trying to access the same session.  When this happens, restart your browser and try logging in again.

I'm able to access Marketo just fine right now - no outage here.

Caitlin_McCorm3
Level 3

Re: Is Marketo down for anyone else?

I've tried that a few times to no avail. This error is also popping up for other team members' accounts.     

Dan_Stevens_
Level 10 - Champion Alumni

Re: Is Marketo down for anyone else?

I would submit a P1/P2 support ticket.  Did you specific P1/P2 when you submitted this.  If so, they should definitely reply back within 5 hours (based on your SLA).

Caitlin_McCorm3
Level 3

Re: Is Marketo down for anyone else?

I did, and they replied saying they received my message, but I am still

waiting on a solution. We have emails that are urgent that we cannot send

so was hoping I could find another solution through the community.

On Mon, Apr 17, 2017 at 12:49 PM, Dan Stevens <marketingnation@marketo.com>

Darrell_Alfons2
Level 10

Re: Is Marketo down for anyone else?

I would copy your customer success manager and your account executive since that is a really concerning to not have access when you need to get emails out.

Darrell_Alfons2
Level 10

Re: Is Marketo down for anyone else?

It's working for me!