Infer City, State and Country coming up as unknown.

Callum_Pirie
Level 3

Re: Infer City, State and Country coming up as unknown.

Sadly not. A bit disappointed with Marketo.

Phil_Gamache
Level 1

Re: Infer City, State and Country coming up as unknown.

I'm trying to escalate this with the support team, don't give up! I think there are several Marketo customers being affected but not everyone has noticed the increase in unknown location data. 

Callum_Pirie
Level 3

Re: Infer City, State and Country coming up as unknown.

definitely let me know how you get on.

Phil_Gamache
Level 1

Re: Infer City, State and Country coming up as unknown.

Finally heard back, this is Marketo Support's response 

Reading up on the engineering case to address the inferred data entering Marketo as unknown, our operations and product engineering team are currently working on a patch to address the issue. We have entered a blackout period (Nov 5, 2019 - Jan 1, 2020), meaning that most changes to customer-facing systems are restricted in order to ensure system / platform perform performance. That said, our engineering team expects the patch would be available in January 2020.

However, since this issue is impacting multiple customers marketing efforts we are making the case to senior leadership and engineering that releasing the patch is mission critical in hopes to have it released before Jan 2020.

A date on when this can be expected has not been provided so I am reaching out to a few internal resources to gather more information on when we can expect the patch to be released. When I receive any additional information, I will pass it along to your team.

Chris_Conley
Level 1

Re: Infer City, State and Country coming up as unknown.

Awesome - we're having this issue as well. Started late September and is now most leads coming through.

lorie_witmer4
Level 1

Re: Infer City, State and Country coming up as unknown.

We are having issues too, I was wondering why I'm suddenly seeing "unknown" for inferred fields.  Hoping they can fix sooner than later.