Incorrect Dynamic Date Token

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Level 6

Incorrect Dynamic Date Token

Hi Team, we have a flow that sends notifications based on a date token and a wait step.

pastedImage_1.png

the 1st Wait step said: 7 days before {{my.Event_Date}} at 5:00 PM IDT (adding the screenshot below for a reference for the rest of the wait steps)

Date Token.png

We noticed that the reminder notifications were sent on October 19th (and not a week before Nov 29th). Any idea why this might happen?

Thanks!

Itay

2 REPLIES 2
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Re: Incorrect Dynamic Date Token

Have you double checked the token in the program to make sure the name or the token matches the one in the flow step? If not it could be inheriting from one in its parent folder. The screenshots look perfect though.

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Level 6

Re: Incorrect Dynamic Date Token

Yes, I checked that. I think it might be related to the fact that the dates under "schedule" was set to next week. I changed it, will check if it will happen to the next email sends.