Import/merge into list? Unexpected results

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Import/merge into list? Unexpected results

Hey Marketing Nation,

I completed a list upload a few days ago and have just discovered that the first and last names of certain records have been overwritten with new values such as "USER USER" and "Accounts Receivable." Two examples are below. Does anyone have any idea what happened? I expected to find some community posts with "Import/merge into list" but I didn't find anything like this. Two examples are below. Thank you!

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5 REPLIES 5
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Level 10 - Community Moderator

Re: Import/merge into list? Unexpected results

It looks to me like you messed up the mappings on the import, and/or the column breaks (delimiters) in the file were off and you didn't catch it.

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Re: Import/merge into list? Unexpected results

I wish it were that simple. But I did the import myself and the only fields were company, first, last, and email address. I somehow think it has to do with these List Import Alias rules. Any other hunches? And thank you for your reply : )

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Level 10 - Champion Alumni

Re: Import/merge into list? Unexpected results

Could there have been a field mapping issue during the import?

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Re: Import/merge into list? Unexpected results

So I'm in month three with this new org. And I keep making new "discoveries." Seems like there are a whole bunch of "list import alias" rules I was unaware existed. I've never used list import aliases, have you?

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Level 10 - Champion Alumni

Re: Import/merge into list? Unexpected results

List import aliases would definitely add to the confusion.  We don't use them in our environment.