Hey Marketo Community,
I want to preface this with I am aware that I am probably one of the last people who uses hotmail.
I was recently running test on my emails to my hotmail account, and noticed on my pictures were not loading on in my account online, mobile is fine.
These seems like it is specific to Marketo hosted images, because I still see the images in all of my other emails, just not my in Marketo emails... Litmus is showing the images on test, but litmus has lied to me before ;-).
I am using Chrome..
Let me know if anyone else has seen this or if you know a fix or if this is user error.
I would test this on other browsers.
I would also look through Outlook.com's FAQs to find out how to switch on images. Did you try getting it to show you the HTML it has? perhaps the URLs are coming through wrong.
Thanks for your response Josh Hill, I tested it in a different browser and checked the message source to see if the image came into out look wrong.
The marketo hosted images still didn't load.
I pulled the image url from the message source and it wasn't wrong. I'm confused about the turning on image issue because images load fine in emails i receive from other vendors.. in fact, i have images in the emails the emails i am having issues with that aren't hosted by marketo that load fine...
If it's not too strange a request, can you send me one of these emails (email@example.com)?
You may have an internal DNS issue. Can you load Marketo landing pages in your browser? Can you load these images on your phone?
That's very strange. Perhaps if you do more of a search online for this
issue. Maybe Marketo Deliverability team knows of their images getting
blocked on Outlook?
On Fri, May 22, 2015 at 3:48 PM, Ryan Mohoric <firstname.lastname@example.org>
Got the message. I'll write back later after investigating (can't view my OWA site now as I'm on the road).
Kenny Elkington It looks like I can load mk landing pages also images load in gmail.
Josh Hill I'll have to check with them, it could be a fairly new issues, we are mostly B2C so i usually test my emails to my personal accounts and it used to work, I even checked so past emails and emails no longer load.
Ryan Mohoric I figured it out.
First off, don't mock yourself for using Outlook.com. Microsoft's numbers say it has 400 million active accounts. Even if that represented only 100 million active humans it's not something to just ignore.
Anyway, here's what is happening:
So here are your possible solutions:
Thank you for all of the advice! I will probably start with the first option and go from there.
When i have used images in marketo that aren't hosted in marketo, I have had issues on mobile.