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I'm not receiving sample emails

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I'm not receiving sample emails

Last month I sent a sample email to myself and had no issues.  Last week as well as this week, I'm not able to receive any.  Anyone else dealing with this?

2 ACCEPTED SOLUTIONS

Accepted Solutions

Re: I'm not receiving sample emails

There's a few things that you can do:

  • Reach out to support and open up a case regarding the situation
  • Make sure that the from, reply-to-address, etc. are as desired
  • Ensure that the tokens within the email are setup properly

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Re: I'm not receiving sample emails

Hi Mina,

If you are still having this issue after following the steps Bryan highlighted in the previous comment, please have one of your organizations Authorized Contacts open a support case or contact our support team. Also, you can view additional information about sending sample emails in our online resources.

View solution in original post

2 REPLIES 2

Re: I'm not receiving sample emails

There's a few things that you can do:

  • Reach out to support and open up a case regarding the situation
  • Make sure that the from, reply-to-address, etc. are as desired
  • Ensure that the tokens within the email are setup properly

View solution in original post

Highlighted

Re: I'm not receiving sample emails

Hi Mina,

If you are still having this issue after following the steps Bryan highlighted in the previous comment, please have one of your organizations Authorized Contacts open a support case or contact our support team. Also, you can view additional information about sending sample emails in our online resources.

View solution in original post