How to view spam complaints in marketo?

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Level 2

How to view spam complaints in marketo?

How do you view the number of spam complaints you get in marketo by 30, 60, 90 days etc?

6 REPLIES 6
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Re: How to view spam complaints in marketo?

Nick Weirens You can see it by creating a smart list with the following filters: Email Bounced is any (you can also add a "Date of Activity" constraint) & Email Suspended Cause contains spam, block, blacklisted, 550, 553, 554.

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Level 2

Re: How to view spam complaints in marketo?

Ok, all of those are not actual spam complaints though, correct? That could be companies filters blocking us right or indicating spam? I just want to know how many people mark our emails as spam

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Re: How to view spam complaints in marketo?

Yes, you are correct. They are not all actual spam complaints, but these errors can be triggered if someone marks your email as spam and next time your email will not be delivered to them.

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Re: How to view spam complaints in marketo?

Do you have access to Revenue Explorer? If you do, the emails reports in there allow you to add the metric "Complaints" and/or "% Complaints".

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Champion Moderator

Re: How to view spam complaints in marketo?

It's crazy to me that you need RCE/RCA to get these kind of email insights!

Level 2

Re: How to view spam complaints in marketo?

This is the smart list criteria I use to view the number of spam complaints. Change the date of activity in the past: 60, 90, etc.

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