How to submit a case

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How to submit a case

I am the admin.  How do I submit a case?

3 REPLIES 3
Level 2

Re: How to submit a case

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Re: How to submit a case

Thanks for replying but when I hit "Submit a Case" it says I do not have permission and to contact the admin.  I am the admin but I do not know how to fix this.  Is there someplace to provide permission?

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Level 2

Re: How to submit a case

There's a difference between having an administrator role and being the admin of the instance. Your customer support rep should be able to help getting you the right permissions if you have their contact information