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How to delete an asset when in the used by it says "not used"

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Level 3

How to delete an asset when in the used by it says "not used"

Hello community!!

I have created an email program that is compossed by two assets. Two emails. One of them is a test, therefore I want to have it deleted, but I do not want to delete the whole program as there is an email that I want to still keep.

 

I know that the asset is "used by" the email program, and when I go to the "used by" in the email program, it says, "Not used". 

As I've said, I do not want to delete the program, just one of the assets.

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Marketo Employee

Re: How to delete an asset when in the used by it says "not used"

Hi Nerea Eguia

I am sure it is not a role issue. If you are an admin, you would automatically have access to deleting assets and Admin also happens to be a system role. So I am sure the deleting rights would be there.

Since the screenshot clearly says "Email.Test"says it is use, I am sure it has to be used some where for this error message to come up. Could you kindly provide me the screenshots in the below format (with the below highlighted details in the screen shot)

pastedImage_1.png

pastedImage_4.png

Best Always,

Karan Hari

View solution in original post

8 REPLIES 8
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Marketo Employee

Re: How to delete an asset when in the used by it says "not used"

Hi Nerea Eguia ,

Below is your answer

Step 1

Right click on the asset that you want to delete and click on "Unapprove".  When successfully unapproved, then the green check ->pastedImage_2.png in the email should have disappeared

pastedImage_3.png

Step 2

Right click on the email again and delete

pastedImage_8.png

Step 3

Click Delete

pastedImage_11.png

This will only delete the asset and not the program. The example referenced above is also an email program.

Hope that helps!

Best Always,

Karan Hari

Level 3

Re: How to delete an asset when in the used by it says "not used"

Hi Karan! Thank you very much for your reply! 

The problem is however, that the asset is not approved.

Thank you!

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Marketo Employee

Re: How to delete an asset when in the used by it says "not used"

Hi  ,

In that case you can directly proceed to Step 2 given above  - right click and delete the asset. Have you tried that? if it is not deleting what is the error message? could you maybe provide screen shots?

Best Always,

Karan Hari

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Level 3

Re: How to delete an asset when in the used by it says "not used"

Hi Karan! 

Here you have the screenshot: 

screenshot_2.jpg

FYI: I have the admin role, in case the issue may have to do with roles.

Thank you very much!!!

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Level 6 - Champion

Re: How to delete an asset when in the used by it says "not used"

Hey Nerea,

Can you share some more screenshots of the asset pane where it shows summary/used by?  Super weird you can't delete it if it's unapproved and not in use.  My thought jumps immediately to it being referenced somewhere in the program itself (smart campaign, email dashboard, etc.) but it shouldn't allow you to do that with an unapproved asset.

Thanks,

Chris

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Marketo Employee

Re: How to delete an asset when in the used by it says "not used"

Hi Nerea Eguia

I am sure it is not a role issue. If you are an admin, you would automatically have access to deleting assets and Admin also happens to be a system role. So I am sure the deleting rights would be there.

Since the screenshot clearly says "Email.Test"says it is use, I am sure it has to be used some where for this error message to come up. Could you kindly provide me the screenshots in the below format (with the below highlighted details in the screen shot)

pastedImage_1.png

pastedImage_4.png

Best Always,

Karan Hari

View solution in original post

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Level 3

Re: How to delete an asset when in the used by it says "not used"

Thank you both for your help. I managed to solve the problem with your ideas.

Thank you very much!

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Marketo Employee

Re: How to delete an asset when in the used by it says "not used"

Hey  ,

Great to know that your problem was resolved . Do you mind marking the answer that resolved your query as correct, so that the thread reflects as resolved in the community. 

Best Always,

Karan Hari