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How many Anonymous leads do I have in my instance?

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Megan_Koelemay
Level 2

How many Anonymous leads do I have in my instance?

I know there's been lots of discussion around Anonymous leads here in the Marketo Community, but I can't seem to easily find the answer to this question:

 

How many anonymous leads do I have in my database, for the simple purpose of reporting on what percentage of those have become known?

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SanfordWhiteman
Level 10 - Community Moderator

Re: How many Anonymous leads do I have in my instance?


generally Marketo deletes all anonymous leads that had no web activity in the past 90 days.


That's not the case.  You're thinking of the Visit Web Page activities themselves, which is different from the lead — the lead being a single associated Munchkin cookie.

 

In fact, even though the documented intent of the retention process is to remove the Visit Web Page activities for both known and anonymous leads once they're > 90 days old, this doesn't happen consistently in practice. You'll see the variety by running the WPA report across a variety of instances. It can return anonymous leads whose last activity was > 90 days ago, and it's not just a frozen timestamp of last activity, you'll see the actual entries on the Activity Log tab.

 

The actual process of when Marketo stops tracking an anonymous session is complex. For example, naturally expired cookies (in all browsers) or forcibly expired cookies (in stricter browsers like Safari) will result in a new cookie being created when the person returns. Thus the same human, in the same browser profile — in addition to the same human across browsers and devices, which is also true — corresponds to multiple anonymous leads.

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Abhinav_saini
Level 3

Re: How many Anonymous leads do I have in my instance?

The only place you can see them in the "Web Page activity" and in the "company web activity" reports.

generally Marketo deletes all anonymous leads that had no web activity in the past 90 days.

I'll suggest you to create "Web page activity" report and you can see the numbers.

Abhinav Saini
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SanfordWhiteman
Level 10 - Community Moderator

Re: How many Anonymous leads do I have in my instance?


generally Marketo deletes all anonymous leads that had no web activity in the past 90 days.


That's not the case.  You're thinking of the Visit Web Page activities themselves, which is different from the lead — the lead being a single associated Munchkin cookie.

 

In fact, even though the documented intent of the retention process is to remove the Visit Web Page activities for both known and anonymous leads once they're > 90 days old, this doesn't happen consistently in practice. You'll see the variety by running the WPA report across a variety of instances. It can return anonymous leads whose last activity was > 90 days ago, and it's not just a frozen timestamp of last activity, you'll see the actual entries on the Activity Log tab.

 

The actual process of when Marketo stops tracking an anonymous session is complex. For example, naturally expired cookies (in all browsers) or forcibly expired cookies (in stricter browsers like Safari) will result in a new cookie being created when the person returns. Thus the same human, in the same browser profile — in addition to the same human across browsers and devices, which is also true — corresponds to multiple anonymous leads.

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