We have a number of engagement progams in use that are triggered when a customer performs a specific action on our website. Some of these programs have duplicate email content and we want to make sure that recipients only receive an email once.
How do we make sure that should a campaign member/lead become a member of more than one engagement program, they won't receive an email with the same content twice? Do we have to set up a Smart Campaign and do something with the Flow?
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