How do I stop getting Malformed Links?

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Level 1

How do I stop getting Malformed Links?

I was checking the Email Link Performance report and noticed malformed links. However the same link in another email program was not malformed. I've read that the link could get malformed as a consequence of the client's email system  or the browser not passing the link correctly. Does this change the client's user experience and also how do I avoid getting malformed links in the future?

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Level 10 - Community Moderator

Re: How do I stop getting Malformed Links?


I've read that the link could get malformed as a consequence of the client's email system  or the browser not passing the link correctly.

Those aren't the places to start.

 

How are you creating the links? Do they involve {{my.tokens}} and/or {{lead.tokens}}?

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Level 1

Re: How do I stop getting Malformed Links?

I am using {{lead.tokens}} for some links but others don't have that part and are also malformed.

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Level 5

Re: How do I stop getting Malformed Links?

Hello @Mercy ,

My experience has been most of these happen when you do not update URL placeholders to have a valid URL.
For example in an email you may be using variables to populate a URL.  But you forget to give that variable a value that works.

 

 

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Level 1

Re: How do I stop getting Malformed Links?

Hello @Oz_Platero 

 

Unfortunately this wasn't the case. All the URL placeholders had a valid URL