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How do I make anchor links work in an email?

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Jimmy_Hang
Level 2

How do I make anchor links work in an email?

Hi - I am setting up an email which includes 4 links to specific parts of a landing page. 3 out of 4 anchor links work, but the 4th one won't work - I get a validation error when I try to approve the email. All 4 links go to the same page, just different sections with a hashtag

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SanfordWhiteman
Level 10 - Community Moderator

Re: How do I make anchor links work in an email?

A-ha, URL-encode the "e" to avoid the reparsing error:

<a href="https://plaid.com/legal/#%65nd-user-privacy-policy" target="_blank" class="mktNoTrack" id="">End User Privacy Policy</a>

Some browsers will display the "%65" as "e" in the location bar, others will keep it as "%65", but the anchor link works either way.

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18 REPLIES 18
SanfordWhiteman
Level 10 - Community Moderator

Re: How do I make anchor links work in an email?

Well, you haven't shown an actual example, so it's impossible to know for sure, but you should replace

 

#

in your URLs with

 

${esc.h}
Jimmy_Hang
Level 2

Re: How do I make anchor links work in an email?

Thanks for the help, Sanford! I tried what you suggested and got a different error now - see belowScreen Shot 2019-12-23 at 9.16.25 AM.png

The original link I am trying to include is this: https://plaid.com/legal/#end-user-privacy-policy 

SanfordWhiteman
Level 10 - Community Moderator

Re: How do I make anchor links work in an email?

That link definitely needs the escape character as indicated. #end is a reserved word and can't be used literally.

Please show the part of the HTML where you subbed in the escape character. (Show the whole <a> tag, including closing </a>.)

Jimmy_Hang
Level 2

Re: How do I make anchor links work in an email?

<a href="https://plaid.com/legal/${esc.h}end-user-privacy-policy" target="_blank" class="mktNoTrack">End Use Privacy Policy</a>

SanfordWhiteman
Level 10 - Community Moderator

Re: How do I make anchor links work in an email?

Can you create an email with only that link (with the escaped character like you have it) and test again?

Jimmy_Hang
Level 2

Re: How do I make anchor links work in an email?

Just did it and getting the same error

SanfordWhiteman
Level 10 - Community Moderator

Re: How do I make anchor links work in an email?

To be clear, this new email has only the link (no other content)?

Jimmy_Hang
Level 2

Re: How do I make anchor links work in an email?

Correct - I tried a plain text email and one using a template

SanfordWhiteman
Level 10 - Community Moderator

Re: How do I make anchor links work in an email?

OK, let me look try to repro this.